QPR1st meets with club regarding Stewards PDF Print E-mail
Saturday, 16 January 2010 11:53

Meeting 17/12/09

Club: Safety Officers Clive Doyle/Phil Lawerence

QPR1st: Stephen Dedridge/ Neil Jackson

Background to meeting

QPR1st contacted the Club to express our concerns about the stewarding at the Barnsley and Reading matches. Fans, especially in R and Q blocks, were in a naturally exuberant mood at these matches and it appeared that some stewards found this difficult to manage without resorting to what was perceived by some as  ‘heavy handed’ tactics.

When we announced that we had contacted the Club on our website, we received feedback from fans which mostly supported our stance. Nevertheless this feedback suggested that there is not a pervasive problem with stewarding at the Club but rather than issues related to isolated incidences involving a small number of stewards.

Stewards

It was explained that the Club employs a small team of stewards but the majority are provided through two agencies. The Club would like to increase the number of stewards it directly employs and reduce dependency on agency staff but finding suitable applicants to fill posts has proved problematic.

Agency staff tend to be transient which restricts consistency in terms of posting stewards in particular areas as well as in approach.

Despite these limitations the Club is keen to work towards the ideal of ‘community stewarding’.

Training

The Club requires agency staff to provide training records and carry out occasional checks to verify these records.  At any one match, there may be a small number of untrained agency staff (approximately half a dozen) but they will be accompanied by a supervisor.

The Club has put on further training (NVQ Level 3) for agency staff at its own cost. The difficulty in providing training is that there is no guarantee that agency staff who receive it will return to Loftus Road.

Complaints

Fans who believe that a steward has been abusive or confrontational towards them are encouraged to complain, in order that the Club can address the issue, if necessary by ensuring that the steward in question is prevented from working at Loftus Road again.

Fans are advised not to continue arguing with a steward but rather to make their complaint either at the match to a supervisor (who wear yellow coats and carry large radios) or by emailing the Club at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Fans should record the number on the steward’s jacket and also the colour of the jacket. They should also try to obtain contact details of any witnesses to the event.

It was pointed out that threats of violence and verbal abuse directed towards stewards is unacceptable.

Behaviour of fans

The Club has received an increasing number of complaints about fans behaviour from other fans. QPR1st has asked if we can receive more information about what behaviour is upsetting other fans and how frequently complaints are being made.

Standing at matches

The Club appreciates that some fans resent being told to sit down by stewards. The Club though states that  it is under pressure from the Football League and the Local Council and will face sanctions if not seen to challenge persistent standing.  

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