Advice to fans
If you have a complaint about a steward PDF Print E-mail
Friday, 22 January 2010 21:03

Fans who believe that a steward has been abusive or confrontational towards them are encouraged to complain, in order that the Club can address the issue, if necessary by ensuring that the steward in question is prevented from working at Loftus Road again.

Fans are advised not to continue arguing with a steward but rather to make their complaint either at the match to a supervisor (who wear yellow coats and carry large radios) or by emailing the Club at  . Fans should record the number on the steward’s jacket and also the colour of the jacket. They should also try to obtain contact details of any witnesses to the event. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you wish QPR1st to contact the Club on your behalf or you are unhappy about the Club's response please contact us.

 
 
If you have difficulties with the police PDF Print E-mail
Friday, 22 January 2010 21:00

The following information is based on articles published on http://www.urban75.org/football/rights.html


If the police throw you out of a football ground unfairly without arrest

If you are thrown out of a football ground unfairly without arrest, insist on talking to a senior officer to state your case, or go to the local station to lodge a formal complaint.

If you didn't get the arresting officers number, ask to be escorted back into the ground to identify him.

Do not accept a caution under any circumstances if you have done nothing wrong.

If you are stopped by the police

The police have the right to stop and search you if they have 'reasonable suspicion' that you have committed a criminal offence, or if a senior officer believes that there is a likely incident of serious violence in the area'. You can also be searched as you enter the ground and have personal items confiscated.

These include banners with poles, flares, bottles, cameras etc. You may experience great difficulty in getting your possessions back after the game. You are advised to get written permission from the club before attempting to bring in large flags, musical instruments etc.

Ask why you have been stopped and at the end ask for a record of the search. If a  police officer is not in uniform then ask to see their warrant card.

If you are asked to move on

Section 27 of the Violent Crime Reduction Act 2006 is designed to prevent potential 'alcohol-related disorder' and gives the police powers to move individuals on from a specified area for up 48 hours. The police serving the order need to have good reason and evidence to support their assertion that you are likely to cause alcohol-related crime or disorder (just being in a pub is not just cause).

If you're are told to move on from the locality, the police can specify the means and route, although the law fails to define 'locality,' so they could force you to travel a considerable distance.

If you feel you've been unfairly dealt with under S27, get the details of the officer concerned and - ideally - get it all on camera, along with the names of any witnesses.

If you want to argue the toss, ask to speak to a senior officer and put your case forward peacefully while complying with the order (i.e. walking away). If you stand your ground you're likely to be arrested and/or fined by the courts.

If you or another fan is arrested

Police can often get the wrong person in the heat of the moment where there are big crowds present, so it is important that you get witnesses to your arrest.

If you are arrested in a crowd, keep calm, and shout out your name so people can know who it is being arrested.

If you witness an arrest, try to write down the name of the arrested person and where they were arrested.

Write down the number of the arresting officer(s).

If the police are about to arrest you or have already arrested you, there is no such thing as a 'friendly chat' to sort things out. Anything you say can later be used against you. Think before you talk.

Ask to see a solicitor at the police station as soon as possible (you might have to wait, but it's always free). Ask them to be present when you are interviewed.  Do not write a statement or sign anything until you have spoken to the solicitor


If you want to make a complaint

If you want to challenge anything the police have done then get the names and addresses of any witnesses, make a written record as soon as possible after the event.

It should be witnessed, dated and signed. If you are injured, or property is damaged, then take photographs or video recordings as soon as possible and have physical injuries medically examined.

If you have been treated unfairly then contact the Football Supporters Federation (or contact QPR1st and we will get in contact them on your behalf) or contact a solicitor about possible legal action.

Emergency Help

For information and help in dealing with the police or the courts contact 'Release'

Advice Line :- 020 7729 9904
(10 - 6 Monday to Friday)

Emergency Helpline :- 020 7603 8654
(at all other times)

 

 
 


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